S&L Air Conditioning and Heating | Brand Story
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A company that smiles and makes you smile
From protecting your family in chilly winters to keeping cool in the soaring summer heat, turning your house into a home starts with perfecting your home’s temperature. At S & L Air Conditioning and Heating, we’re proud to be the ones you can count on, no matter the weather.
Our founder, Stephen Toward Sr, began his career four decades ago when he completed his cooling and heating certification in the United States Airforce. With a young family to support, he entered the corporate world at Sears and worked his way up to a management position. Despite his thriving career, his true passion lay in working with his hands and building long-standing relationships with his community.
Stephen was encouraged by his wife, Laura, to retire early from Sears in 2012 and start his own business specializing in air conditioning and heating in the Bowie, Maryland, area. Their son, Stephen Jr, joined the company six months later. Drawing on the initials of Stephen and Laura’sfirst names, they named the company S & L Air Conditioning and Heating
Be cool. Be warm. Be well
Our customers’ homes are their sanctuaries where they share special moments with their families, achieve their dreams, and create lifelong memories.
Nothing brings about discomfort as quickly as a broken air conditioner or furnace. Along with the immediate problem comes stress about repair costs, the reputability of the repair company, and anxiety about whether the company is one that can be trusted in their homes and around their families.
More than taking care of our customers’ mechanical problems, our goal is to alleviate the numerous stressors that inevitably come with it. When we arrive at our customers’ homes, the first thing they’ll see is our proud mascot on the side of our truck, followed by the friendly smiles on our team’s faces letting them know that their homes are in safe hands.
Uncomplicated and human
As a true American family business, S & L Air Conditioning and Heating is founded on our steadfast dedication to serving the needs of our customers. We believe that our customers will remember their experience with us just as much as they remember our services, so we take pride in paying attention to the small details that create a reliable, world-class experience.
Laura always said, “Do it right or don’t do it at all.” To this day, we take her words to heart. So, while we’re proud to have won the Best of Bowie award in 2018, we’re even more proud of the fact that everything from our services to our equipment to our technicians are “mom approved.”
We are EPA 608 certified, fully licensed, and insured.
Our services include air conditioning and heating repair, installation, and preventive maintenance. We also offer air duct and dryer vent cleaning, smart thermostat installation, tune-up and maintenance agreements, and indoor air quality services within a 10-mile radius of Bowie, Maryland.
For exceptional quality service done with a smile, give us a call, email us or fill out our contact form for all your HVAC needs.
S & L Air Conditioning and Heating | Vision, Mission & Core Values
Our Vision
We envision S & L Air Conditioning becoming synonymous with an all-American family-owned small business, giving our customers highly personalized service with meticulous attention to detail. We see ourselves forging long-term relationships with our customers, taking care of all their HVAC needs through each of life’s great chapters. As we continue to grow into the future, we look forward to expanding our team of highly-skilled professionals and scaling our business to expand our services to include those outside Bowie, Maryland.
Our Mission
At S & L Air Conditioning and Heating, we’re on a mission to bring expertise, reliability, and excellent customer service together, providing our customers with HVAC services they can trust. Our goal is to provide a streamlined, professional service by offering superior-quality products and decades of hands-on knowledge that make our customers’ houses truly feel like home. As a small family-owned business, we pride ourselves on service with a smile and strive to make each of our customers feel like they are a part of our family.
Our Core Values
Relationships
As a small family-run business, our relationships are the backbone of our business. We pride ourselves on forming long-standing relationships with our valued customers and we work hard to maintain them through transparency, honesty, and top-notch service.
Integrity
Our approach to our work is consistently guided by the words, “Do it right or don’t do it at all.” We take an immense amount of pride in the quality of the work we do, and we act with utmost integrity in all aspects of our business.
Excellence
We treat each new project as another opportunity to improve the way we work. We’re fully licensed, certified, and insured and hold ourselves to the highest industry standards to consistently deliver reliable, top-quality work.
